Session objectives:
On completion, Managers will:
- Understand the importance of effective communication
- Understand methods of communication and their appropriate use
- Be aware of the communication process
- Recognise communication skills
- Recognise different communication styles, their merits, and limitations
Indicative content:
- Different communication methods and their best use
- Communication levels
- Core communication skills
- Mehrabian/the importance of congruence between words and actions
- DiSC profile/own preferences
- Communicating with different styles
